• I've noticed the price is different when I click the link?

    At RecycleMyDevice.co.uk we try to do our best at getting you the best possible price. Sometime technical issues do occur which may result in incorrect prices, but we aim to get these rectified within 24 hours. Our internet scans run throughout the day scanning the net for the best price for you.

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  • I have sent my phone to you but I have not got my money, Why?

    RecycleMyDevice.co.uk is a mobile phone recycling price comparison site. We don't actually buy the phones we just provide you the best possible price for your phone. We do this by searching thousands of companies and list the best possible prices. You will need to contact the company directly if you have any issues with delivery.

    When you sold the phone you would have received an email confirmation with the companies contact details on it. You will need to use these details to contact them with your enquiry

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  • Can you tell me if you have received my phone?

    RecycleMyDevice.co.uk is a mobile phone recycling price comparison site. We don't actually buy the phones we just provide you the best possible price for your phone. We do this by search thousands of companies and list the best possible prices. You will need to contact the company directly if you have any issues with delivery.

    When you sold the phone you would have received an email confirmation with the companies contact details on it. You will need to use these details to contact them with your enquiry

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  • How much will you give me for my mobile?

    To find out how much your phone is worth all you have to do is use our advanced search facility and search for your phone or device. Once you find your phone you will be shown how much you will be offered for your phone. All you have to do is click on 'Sell' and follow the on screen instructions. It only takes 5 minutes to sell your phone.

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  • My mobile is broken, can I still get some cash for it?

    Yes almost all companies on this site allow you to sell broken phones.

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  • I don't have the charger, can I still sell it?

    Yes! All the phone buyers we compare prices from on our site DO NOT require you to send a charger. In other words, the price shown is WITHOUT a charger. All you need to send is the phone and the battery.

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  • Do I have to pay for postage & packaging of the mobile device?

    Most companies on this website will offer free postage and also supply the packaging. When you find your phone on this website, the site will let you know what services offer the free postage and packaging. To see which companies offer a Free post service enter the make and model of your phone into the search box at www.RecycleMyDevice.co.uk and click Search

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  • My mobile has been barred, can I still sell my phone?

    No phones that have been barred have usually been reported as stolen.

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  • How will I get paid?

    Different companies offer different payment options. Most common are cheque, bank transfer, PayPal, PayOffline, Postal Order, same day payment and shopping vouchers. The options will be displayed when you search for your phone.

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  • I lost my mobile a while a go, am I able to sell it

    Providing that the phone isn't registered as lost or stolen you can still sell the phone.

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  • What is a IMEI number?

    IMEI stands for International Mobile Equipment Identity and is a serial number unique to every phone. You will usually find it printed on the back of your phone under the battery. It should be 15 digits long and start with 35 or 01. You can find your phones IMEI number on the backplate of the phone, which is usually under the battery, or, on most phones, you can type *# 06 # into your keypad and your phone will display it's IMEI number.

    You can use our Check IMEI page to help you

    Any issues please contact the team at RecycleMydevice.co.uk

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  • Do you sell phones?

    No: www.RecycleMyDevice.co.uk is a mobile phone price comparison site. The site has been created to get you the best price for your phone. We don't actually sell mobile devices but we can offer help if you require.

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  • What happens to my mobile when the company receives it?

    After you have sent the phone in and received your money your phone is more than likely sent to a different country such as China, India or Africa. Sometimes the phone is refurbished and re sold in the United Kingdom. If your phone is broken and unable to be fixed the phone is disposed with in an environmentally friendly way.

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  • I want to sell my Apple IPad, can you help me?

    We compare prices for all devices so we can help you sell your Ipad. The quickest way to sell your ipad is by going to the dedicated Ipad web page to locate your exact model.
    Or alternatively use our quick search option (top right of page). Enter 'Ipad' and click search. You will then be taken to a page that list all the ipad's that match your search criteria. You can then choose the best price for you.

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  • Is there a maximum number of phones I can send?

    There is no limited to the number of phones you send. Remember this is a comparison site so you will be dealing with the company directly. The more phones you sell the more money you make. As the companies offer free postage and packaging it won't cost you a penny.

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  • How come I can't find my phone?

    If the phone is not appearing in the search, please don't give up. Please use our support page above and contact our dedicated team, we will be happy to assist you and will hopefully earn you some cash.

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  • What is a price watch?

    A price match is a unique feature offered for free on RecycleMyDevice.co.uk. A price match allows users of the site to set an amount that they want for the device. The website will then notify the user when the phone reaches that value. The user will receive a free email confirming the details of how to sell their device.

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  • I want to sell my Apple IPhone but not sure what to do?

    You are definitely in the right place. To get the best comparison price for your Iphone simply search for your device using our search (top right of page). You will then be taken to a page that list all the models that match your search criteria. You can then choose the best price for you.

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  • I have registered for a price watch, how can I stop this free service?

    We are hoping we were able to help you and you got the price you wanted. To unsubscribe to the service, please click on the 'unsubscribe' link in the email. No further emails will be sent.

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  • I don't know the model of my phone, but I know its made by HTC. Can you help me?

    Yes of course we can help. The first thing to do is go to our brand page and select 'HTC'. This will then list all the models available with an image. Once you see your phone click on 'Get cash', we will then do the hard work of comparing all the prices found on the net to get you the best quote. If you can't find your phone please contact the team at RecycleMydevice.co.uk

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  • Can I sell an old contract phone?

    Yes you can sell a phone that has been on a contract. Many people sell their old mobiles to help fund a new mobile.

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  • Where can I read the reviews for the phone recycling companies?

    You can read the companies reviews by clicking on the company logo on the right. For example Mazuma mobile reviews

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  • Who can submit a review?

    Any user of the RecycleMyDevice.co.uk can submit independent reviews. All the reviews are manually checked by a member of the RecycleMyDevice.co.uk team. We will check the review to ensure that the review is valid and that the user has used the company in question.

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  • Where can I get mobile phone insurance today?

    You can get mobile phone insurance by going to our recommended supplier Buy Mobile Phone Insurance.

    What Makes Buy Mobile Phone Insurance Different?

    We provide our customers with a simple and straight forward claims process! Where phones are stolen or damaged beyond repair we ALWAYS replace new for old - we do not use refurbished phones under any circumstances! Our customers will NOT pay premium rate phone charges when they use our service! We have a dedicated UK land line and you only pay normal call charges when you need to contact our helpline!

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